Refund Policy
At Mirevia, we are committed to building trust through clear and fair policies. Our Refund Policy works alongside our Return & Exchange Policy and applies to both defective and non-defective items. Customers may request a refund or exchange under the conditions outlined below.
Refund Eligibility
A refund may be approved if:
The return request was submitted within 10 calendar days of delivery.
The item was received in defective, damaged, or incorrect condition (wrong item or wrong color).
The customer wishes to return a non-defective item within the return window, provided it is unused, in its original packaging, and with all tags and accessories intact.
The return request has been reviewed and approved by our customer support team.
Non-Refundable Situations
Refunds will not be issued if:
The return request is made after the 10-day window.
The product shows signs of use, tampering, or damage not caused by us.
The product is returned without prior approval from our support team.
Clearance or final-sale items are returned.
Refund Method
Refunds are issued only to the original payment method used at checkout.
Alternative methods such as cash, cheque, or transfers to other accounts are not supported.
If the original payment account is inactive, customers must coordinate with their bank or provider to receive funds.
Refund Timeline
Once the returned item is received and inspected, a confirmation email will be sent with the status of the refund.
Approved refunds are processed within 14 business days of inspection.
Depending on your bank or card issuer, it may take 14 business days for funds to appear in your account.
Partial Refunds
In certain cases, partial refunds may apply:
Items missing parts or accessories not due to our error.
Items showing minor wear or handling beyond what is acceptable for inspection.
Where applicable, the refund amount will be adjusted fairly to reflect the item’s condition.
Exchanges Instead of Refunds
We allow exchanges in both defective and non-defective situations:
Defective or Wrong Items
Customers may choose to receive a replacement at no additional cost, including covered shipping.
Non-Defective Items
Customers may exchange an item for another size, style, or color (if available).
In these cases, customers are responsible for return shipping costs.
If the requested replacement is out of stock, a refund will be issued instead.
Shipping Costs
Defective/Wrong Items: Mirevia covers all shipping costs.
Non-Defective Returns/Exchanges: Customers bear the cost of return shipping.
Restocking Fees
Mirevia does not charge restocking fees for returns or refunds.
Contact Information
If you have questions regarding your refund or exchange request, please contact us:
Business Name: Mirevia
Business Hours: Monday – Friday, (09:00 AM – 5:00 PM GMT-05:00)
Business Phone: +1 (308) 987-6543
Business Email: support@mirevia.store
Business Address: 302 E Kimball St, Callaway Nebraska 68825, United States