Our Refund Policy works alongside our Return Policy. Refunds are only issued when a return request meets the eligibility criteria. Please read the details below.
Refund Eligibility
A refund will only be issued if:
The item returned was approved under our Return Policy.
The product was defective, damaged, or the wrong item/color was sent.
The return was initiated within 10 days of delivery.
We do not provide refunds for:
Change-of-mind returns
Requests to switch to a different product/color when the correct item was delivered
Items returned without prior approval
Refund Method
Refunds are issued to the original payment method used at checkout.
Customers cannot request refunds to alternative accounts or in cash/cheque.
Refund Timeline
Once we receive and inspect the returned item, you will receive a confirmation email regarding the status of your refund.
Approved refunds are processed within 7 business days after inspection.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Partial Refunds (if applicable)
In some cases, only partial refunds may be granted:
Items returned with missing parts not due to our error.
Items showing signs of use or damage not caused by us.
Replacements Instead of Refund
Where possible, we may offer a replacement product instead of a refund, based on customer preference.
If a replacement is unavailable, a refund will be issued.
Non-Refundable Items
Clearance or final sale products
Gift cards or promotional giveaways
Items returned after the 10-day return window
Contact for Refunds
For questions about your refund status, please contact us:
Business Name: Mirevia
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (201) 987-6543
Business Email: support@mirevia.shop
Business Address: 302 E Kimball St, Callaway Nebraska 68825, United States