FAQs

Orders

Q1: How do I place an order?
Simply browse our collection, select your preferred handbag, add it to your cart, and proceed to checkout. Once your order is confirmed, you will receive an email with the details.

Q2: Can I modify or cancel my order after placing it?
Orders are processed within 1–2 business days. If you contact us before your order is shipped, we may be able to cancel or modify it. If the order has already shipped, you can still request a return or exchange after delivery.

Q3: I did not receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If you still do not see the confirmation, contact us at support@mirevia.store with your name and order details.

Q4: Do you accept bulk or wholesale orders?
Currently, we only sell directly to retail customers. For larger order inquiries, you may contact us, and we will review requests on a case-by-case basis.

Shipping

Q5: Do you charge for shipping?
No. We offer free standard shipping on all orders across the United States.

Q6: How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 4–9 business days, depending on your location and carrier schedules.

Q7: Can I expedite my shipping?
At this time, we only offer free standard shipping. Expedited shipping options are not yet available.

Q8: Do you ship internationally?
Currently, Mirevia only ships within the United States. We do not ship to international addresses.

Q9: Do you provide tracking numbers?
Yes. Once your order has shipped, you will receive a tracking number by email to monitor your delivery.

Q10: Can I change my shipping address after placing an order?
If the order has not yet been processed, you can request an address change by contacting us. Once an order has been shipped, the address cannot be changed.

Returns, Refunds, and Exchanges

Q11: What is your return policy?
We accept returns for both defective and non-defective items within 10 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Please review our Return & Refund Policy for full details.

Q12: Do you allow exchanges?
Yes. We allow exchanges for both defective items (wrong item, damaged, or defective) and non-defective items (color, size, or style preference), provided stock is available. Customers cover the cost of sending back the original item, but Mirevia ships the replacement free of charge.

Q13: Who pays for return shipping?
If the return is due to our mistake (wrong item, damaged, or defective item), Mirevia covers the cost.
If the return is due to personal preference (color, size, or style change), the customer covers return shipping.

Q14: What happens if I receive a damaged item?
Please email us within 48 hours of delivery with photos of the damaged product. We will arrange a replacement or refund at no cost to you.

Q15: What if I change my mind after receiving the product?
We do accept change-of-mind returns as long as the product is unused, in its original packaging, and requested within 10 days of delivery. Return shipping in such cases will be your responsibility.

Q16: How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 14 business days and will be credited to your original payment method.

Q17: Are any items non-returnable?
Yes. Final sale, clearance items, and gift cards are non-returnable.

Payments

Q18: What payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), as well as other secure options available at checkout.

Q19: Is it safe to shop on your website?
Yes. Mirevia uses SSL encryption to protect your information. Payment details are processed securely and are never stored on our servers.

Q20: Why was my payment declined?
Payments may fail due to insufficient funds, incorrect billing information, or restrictions by your bank. Please verify your details and try again, or contact your bank for assistance.

Products

Q21: Are all handbags brand new?
Yes. All items sold on our website are new and have never been used.

Q22: Do the handbags look exactly like the photos?
We make every effort to display products as accurately as possible. However, slight variations in color may occur due to screen differences or lighting.

Q23: Do your handbags come with a warranty?
No. We do not provide warranties. However, our Return & Refund Policy ensures you are protected if an item arrives defective or damaged.

Q24: How do I care for my handbag?
Avoid prolonged exposure to water, direct sunlight, and rough surfaces. Store handbags in their dust bag or in a cool, dry place when not in use. Clean gently with a soft, damp cloth.

Customer Support

Q25: How can I contact Mirevia if I have questions?
You can contact us by email at support@mirevia.store or by phone at +1 (308) 987-6543 during business hours (Monday – Friday, 9:00 AM – 5:00 PM, GMT-05:00). You may also write to us at: 302 E Kimball St, Callaway Nebraska 68825, United States